Terms & Conditions

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Express Party Shuttles Terms And Conditions

• Things to take note off
• When booking you must allow travelling time.
• When booking for airport shuttle and cruise ship shuttle allow for the required check in time see below for required time*.
• Express Party Shuttles accepts no liability or responsibility for any delayed or cancelled flights.
• Express Party Shuttles accepts no liability or responsibility for any delays caused by traffic or traffic accidents, Road works and or breaks requested by customer
• Drivers have the right to refuse any passenger(s) to board a vehicle, if he or she feels that the passenger(s) are aggressive or danger to any other passenger(s) or driver. If a passenger(s) becomes aggressive during transportation the driver may request that the offending person exit the vehicle or instantly terminate the service.
• Express Party Shuttles excepts no responsibility for any lost or damaged luggage or goods in or outside any vehicle, therefore please keep an eye on your luggage at all times.
• Prices and quotations are subject to change without notice until a booking has been made and confirmed.
• When emailing quotes or information this is not a confirmed booking. A confirmation will be sent via email as its subject to bus times and availability.
• Express Party Shuttle will not be held responsible for any bookings that has not been confirmed without a payment or deposit
Cancellation Charges:
• Cancelling a confirmed and paid booking less than 24 hours prior to your pickup booking scheduled time, will result in a cancellation fee equal to 100% of the total booking price.
• Cancelling a confirmed and paid booking more than 24 hours till 21 days prior to your pickup booking scheduled time, will result in a cancellation fee equal to holding deposit/bond or 25% booking fee.

Express Party Shuttles Terms And Conditions

These terms and conditions apply to the use of the Express Party Shuttles website found at www.expresspartyshuttles.com.au. These Terms & Conditions apply to all Products and Services provided by Express Party Shuttles.

1. Making A Purchase

When you purchase and/or use an Express Party Shuttles you become legally bound by these terms and conditions. Please do not proceed to purchase/participate in your  Express Party Shuttles booking until you have read, understood and accepted these terms and conditions. If you have any queries, please contact us and we will be pleased to assist.

Australia

Phone: 0452076636
E-mail: info@expresspartyshuttles.com.au

Guarantees and Warranties required by law.

In respect of  Express Party Shuttles provided services, Express Party Shuttles will abide by all guarantees and warranties set out by Australian law. In cases where independent experience operators provide the experience or aspects of the experience to you, the independent Experience Provider/s accepts responsibility for compliance with the Australian Consumer Law in respect of services, that is that the experience  was provided with due skill and care and complied with the description made to the purchaser at the time of sale. Subject to the Experience Providers recommended booking notice period or cancellation policy you may be entitled to a refund of whole or part of the purchase price depending on the circumstances of each case.

2. Cancellations, Refunds And Exchanges Of Express Party Shuttles Cancellations

In all cases transport security bonds and/or deposits paid are non-returnable in the event the customer, or a representative acting on the customers behalf cancels the booking.

In addition cancellations inside of 21-days of the Event Date incurs 100% cancellation charge.

Note Express Party Shuttles will issue a 100% refund in the event your booking is cancelled by us or a third party operator, provided the reason for the cancellation is not due to a breach of the terms and conditions of participation set out by Express Party Shuttles or the third party operator.

In no circumstances will compensation or a refund of any kind be issued as a result of all or part of an experience being withdrawn due to guest intoxication.

Guest Numbers Where applicable, final guest numbers are required 21-days prior to the event date. A change in guest numbers after this date may be accommodated subject to availability, however cannot be guaranteed. A price amendment may apply.

Refunds

Conditions of Refund:

1.    The refund request must be made at least 21-days prior to the event date. Within 21-days of the event date your experience cannot be cancelled and is not refundable.
2. Note in all cases transport security bonds and/or deposits paid are non-refundable in the event the customer, or a representative acting on the customers behalf cancels the booking.
3.  The refund will be processed back to the purchaser only.

Refund / credit requests must be submitted in writing via the “Contact Us” page on our Website which you can access by clicking here

Tickets and Experiences
If you wish to exchange your ticket or experience you may retain the credit to use towards purchasing an alternative ticketed event or experience.

Conditions of exchange:

3. Pricing And Payment

All bookings require a security bond payment or a minimum of 25% deposit to secure.

Your booking is not confirmed with us until the security bond and/or deposit stipulated at the time of booking is paid in full.

The transport security bond is returnable within 7 days post the date of event pending no permanent damage (e.g. broken window, ripped upholstery and / or additional cleaning charges (vomit/urine/chewing gum/broken glass) is incurred. This excludes general wear and tear.

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia.

4. Providers Of Experiences

• Express Party Shuttles is a both a service provider and agent for a number of third party product and service providers.
• Express Party Shuttles has no responsibility for any services or experiences provided or not provided by any third party experience provider or any other party.
• The third party experience providers provide services directly to customers.
• Express Party Shuttles makes no warranty or representation regarding the standard of any service to be provided by third party experience providers.
• All Express Party Shuttles experiences are issued subject to the terms and conditions of each experience provider and these Express Party Shuttles terms and conditions.
• Express Party Shuttles does not control the business operations of any third party experience provider.
• Express Party Shuttles make no guarantees or warranties about the services that are provided to you by the third party experience providers.

5. Express Party Shuttle’s Liability

Express Party Shuttles has:

• No liability for any act, omission or default, whether negligent or otherwise of any third party experience provider.
• No liability for any loss or damage occasioned by any negligent act or omission of any third party experience provider.
• Where Express Party Shuttles liability cannot be excluded, such liability is limited to the value of the Experience purchased.

6. Availability Of Bookings & Experiences

All bookings & experiences are offered subject to availability. We recommend bookings are made 1-3 months in advance to maximise availability. Bookings are not finalised until you have paid the bond for your selected event experience. We recommend if you’re planning for a date within the coming 10-days, you contact us to ensure there is still availability before proceeding.

7. Contact Details Given To Experience Providers

It is your responsibility to ensure you enter all requested personal contact details correctly when you complete the experience booking process on our Express Party Shuttles website. Failure to do so may result in loss or incorrect preparation of your booking or experience.

8. Complaints Or Problems During Your Booking &/or Experience

If you have a problem or a complaint on the day of your experience, please bring this to the experience provider’s attention immediately so that issues may be addressed on the spot, where possible.

9. Insurance

Express Party Shuttles is a Fully Accredited and Licensed Business with the NSW government

Rules and regulations of the RMS and Minister of Transport, which require strict guidelines.

Some of the bookings and experiences that we promote as a provider or an agent could be considered dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved.

Express Party Shuttles can provide further information if you are in any doubt about any experience.

Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever. The responsibility rests with you to make independent enquiries with the experience provider or other third parties as to the need to acquire your own insurance cover.

10. Illustrations On Our Sites

The photographs used on our websites to illustrate single or multi-location experiences are our own or provided to us by experience providers and are used as an indication only of the vehicles, craft, venues you will experience.

11. Use Of Imagery/ Videography

Your image may be captured at any time during your event and be used by Express Party Shuttles in publicity, promotional or advertising material in any format whatever, within or outside of NSW. In booking an Express Party Shuttles event you consent, on behalf of your guests to your event images being recorded and used for these purposes and you acknowledge that copyright in these materials rests with Express Party Shuttles without compensation or payment of any kind to You. If you wish to opt out you may do so by contacting us at least 72.0hrs pre-event on the contact details provided in your booking confirmation.

12. Experience Session Length

Bookings and Experience schedules and times are approximate and are provided as a guide to the total time you will be in the vehicle or respective venues.

We do not take responsibility for late running of any vehicles during traffic congestion or roadworks on NSW roads.

We suggest when making booking times that you take this in consideration, in reference to having Pit Stops and Toilet breaks also appropriate time should be included in travel time from pickup location to drop off destination.

There may be waiting time involved due to unforeseen circumstances. Any itinerary provided to you is indicative only and the order of events may change.

13. Promotional Offers

Express Party Shuttles offers promotional discounts and special offers from time to time (‘Promotional Offers’ or ‘Promotional Codes’). If you have a Promotional Code, it should be entered at the final payment screen where prompted. By redeeming any of Express Party Shuttles Promotional Codes or Promotional Offers, you agree to accept and comply with all of the following terms and conditions of use.

1. If you have been provided a valid Promotional Code, you must enter it into the designated field in the shopping cart. Otherwise, your discount will not be applied.
2. Promotional Codes must be used before the designated expiration date. No extensions will be allowed under any circumstances.
3. Promotional Codes and Promotional Offers cannot be combined.
4. Unless otherwise specified Promotional Codes may only be used once per person.
5. Where multiple discounts apply, the user will receive the maximum discount available.
6. Express Party Shuttles reserves the right to remove any Promotional Offer or Promotional Code without notice at any time
7. Other Information

The text and illustrations (including photographs) used by Express Party Shuttles are protected by copyright and must not be copied in whole or in part with the express permission of Express Party Shuttles

15. Contacting Us

Express Party Shuttles welcomes your comments regarding these Terms and Conditions. If you have any questions about these Terms and Conditions and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 0452076636

Email: Attn: Terms and Conditions,
Express Party Shuttles

Info@expresspartyshuttles.com.au

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